FAQs - A List of Frequently Asked Questions

1. What makes Wall Therapist Unique?

You are buying a framed photograph, and not a mass produced print. All photos are from one artist, limited in edition and only found on this store. The photos rely on minimal edits, relying on natural composition and lighting instead. We have seen very similar prints and photography selling for $1,000 plus, the most expensive framed photograph on our site is around $195. 

2. Custom Order - I don’t see the size or product of the print available?

Get in touch and we can create something custom for you, it would be our pleasure!

3. I want a Canvas or Photo with no frame, can you provide these?

Yes please get in touch and we will arrange a custom order for you at an affordable price. We will provide you with all of the details in advance to help you make your decision.

4. What materials do your printers use and why?

We use materials in line with our mission of making quality art available at affordable prices. The frames are lightweight for example, which helps with shipping and also makes them much easier to hang!  Here are some more details regarding the materials that make up our products;

Paper;

Epson Ultra-Premium Luster Photo Paper is in between a gloss and matte finish, providing you with highly saturated, maximum ink coverage. Because of its saturation and resistance to fingerprints, luster paper is a popular choice for photographic prints.

It produces vivid colours with sharp details, and produces black and white output with rich blacks and smooth tonality.

The luster finish is quite unique and used by a small number of manufactures often in their professional range.

The Frame

Alder, semi-hardwood frame, which comes in black alongside the print, so no need to pay additional costs to have the print of your choice framed. It also includes the relevant hardware needed to hang up your frame so is wall ready the date it arrives.

Front Protector

Instead of glass we use acrylate, which is an acrylic sheet and offers numerous advantages over glass making it the choice for many museums and galleries. It offers beautiful clarity without heaviness or breakability. It also allows to keep our shipping costs down and in turn the price our customers pay.

5. What if I want to return our print?

Please follow the instructions on the delivery and be ensure to contact us before you want to to make the return. If you have any questions please contact us before purchasing to avoid any unnecessary returns.

6. I’ve made a purchase what happens next?

Once your order is received it is sent to our printing partners and typically shipped within 3-5 working days.

7. Where are you printing partners based?

They are based in four locations across the Americas and Europe; California Los Angles, Riga Latvia, Charlotte North Carolina and Tijuana, Mexico

8. What photo and frame size should I go for?
   

This really depends on the space where the photo will be displayed. When looking at the mock ups for each product the sized generally used is 24 inches x 36 inches.

As a rule of thumb it is good to take a measuring tape to the space you plan to display and use that as a guide. Larger prints will naturally look better from a distance, than some of the smaller prints, we aim for the best quality we can.

9. How best to hang the photograph?

The picture and frame come with some basic hanging equipment that is very easy to use. You will simply need a nail or hook to hang the frame from. However, we really like Beehive hooks which you can buy from here https://www.amazon.com/Beehive-Picture-Hangers-Measure-Free-Installation/dp/B014208LM2   The reason we like them is because the flexibility and ease of use for hanging pictures, it takes a lot of the faff out of hanging pictures. Please note we have no affiliation with this brand or it's products, we simply like them.